Refund policy

Your complete shopping satisfaction is our first priority. At mate12, we care about your shopping experience and want you to be completely happy with your purchase. If you receive any items that are damaged or defective, please let us know within 7 days of receipt and we'll make it right. If your package is lost in transit, please file a claim with us no later than 1 week after the estimated delivery date, and we'll do everything we can to help.

For certain items, we work hard to customize them for your specific zodiac sign, so we usually don't accept returns or exchanges for reasons such as change of heart or sizing issues. Nonetheless, we do understand that special circumstances may come up. If so, please feel free to contact us. We will try our best to resolve the issue for you.

If you happen to provide an incorrect or incomplete address, your shipment may be returned to us. In such cases, you will be responsible for the reshipment costs, but we'll work with you to confirm an updated address.

If you need any help with returns, please feel free to contact us via email at support@mate12.net. We're always happy to assist you!